Privacy Policy

OpenGov is a digital platform operated in Nigeria that enables organisations to receive, manage, and respond to user submissions and related communications.

Our registered address is Lagos, Nigeria.

For privacy-related enquiries, you may contact us at hello@opengov.ng.

This Privacy Policy applies to personal data collected through the OpenGov platform, including our website and related services. It explains how we collect, use, store, share, and protect personal information in compliance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023.

By using the platform, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.

Depending on how the platform is used, we may collect the following information voluntarily provided by users:

• Name
• Phone number
• Content of submissions or messages
• Uploaded files or images
• Location information where provided
• Date and time of submission
• System-generated reference identifiers

Users may choose to submit information anonymously where that option is available. Public users are not required to create an account before making a submission.

When authorised personnel access administrative areas of the platform, we may collect:

• Name
• Professional email address
• Organisation role or access level
• Login and session activity
• Actions performed within the platform

We use personal data for the following purposes:

• To provide, operate, and maintain the platform
• To process and manage submissions
• To generate reference identifiers and maintain records
• To facilitate communication where contact details are provided
• To maintain platform security, integrity, and accountability
• To improve platform performance and service delivery
• To comply with legal and regulatory obligations

We do not sell personal data or use personal data for advertising purposes.

We process personal data under one or more of the following legal bases recognised under the Nigeria Data Protection Act 2023:

• Consent
• Legitimate interests
• Compliance with legal obligations
• Performance of contractual obligations where applicable

Where processing is based on consent, users may withdraw consent at any time, subject to legal or operational limitations.

Where anonymous submissions are enabled, users may submit information without providing identifying details. We take reasonable steps to avoid collecting unnecessary identifying information in relation to anonymous submissions.

We may use automated tools to support platform operations and service functionality. Such processing does not produce decisions with legal or similarly significant effects on individuals.

We may share personal data in the following circumstances:

• With organisations using the platform where necessary to provide the service
• With trusted service providers supporting hosting, infrastructure, storage, security, analytics, or technical operations
• Where required by law, regulation, legal process, or lawful government request
• Where necessary to protect rights, safety, security, or platform integrity

Service providers process data on our behalf under appropriate confidentiality and data protection obligations.

We do not sell personal data to third parties.

We implement reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction.

Security measures may include:

• Encrypted data transmission
• Secure cloud infrastructure
• Access controls and authentication measures
• Activity monitoring and logging
• Periodic security reviews

While we take reasonable steps to protect personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Where required by law, we will notify relevant authorities and affected individuals of eligible data breaches.

We retain personal data only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce our agreements and policies

Where deletion requests are valid and legally permissible, we will process them within a reasonable period.

Subject to applicable law, you may have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent where applicable

To exercise any of these rights, please contact us at hello@opengov.ng.

We may request reasonable verification of identity before processing certain requests.

We use cookies and similar technologies necessary for platform functionality, security, and performance.

We do not use cookies for behavioural advertising.

Users may control cookies through their browser settings, although disabling certain cookies may affect platform functionality.

OpenGov is not directed at children under the age of 18, and we do not knowingly collect personal data from children.

If you believe a child has provided personal data through the platform, please contact us at hello@opengov.ng so appropriate steps can be taken.

Where personal data is transferred or stored outside Nigeria, we take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices.

Updated versions will be posted on this page with a revised effective date. Continued use of the platform after updates become effective constitutes acceptance of the revised Privacy Policy.

For privacy-related questions, requests, or complaints, please contact: